FAQ

Q: Who is "German Audio Tech"?
A: Please click here for our About Us Page

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Q: How long have you been in business?

A: German Audio Tech, LLC. was established in 2010 and has been an active seller on eBay since 2001.

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Q: How does German Audio Tech's repair service work?

A: 

1. Click Add to Cart and purchase the repair service.

2. Carefully Remove your unit for your vehicle. If you need specific instructions on how to do this please do not hesitate to contact us.

3. Please take your component securely packaged to FedEx, UPS, DHL, US Post Office, etc. to Mail It In.

Please print this form and include with your repair

Mailing Address:
German Audio Tech 
Attn: Repair Dept.
65 Pine Ave. #337 
Long Beach, CA 90802

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Q: Which method should I send my part?
A: If part is small and under 4lbs we recommend using United States Postal Service (USPS). Your local US Post Office has free Priority Mail boxes for your use at a Flat Rate. For larger items, please use UPS or FedEx Ground.

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Q: What is the time required for a typical service?
A: From the day we receive your part, please allow 1-2 business days for your repair.

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Q: What is your Warranty?

A: We have a standard 14-day return policy on most purchases. Item must be received back, unaltered, in the same condition originally mailed. Glass and any fragile items will not be accepted for return.

Repair Services carry our Limited Lifetime Warranty on work performed. Warranty is valid for your ownership of the car and is non-transferable. Warranty is explained more thoroughly on our repair service listings.

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Q: How long will it take for me to receive my order?
A: If item is being mailed within the United States, please allow 1-4 business days depending on your region. All items are mailed from Southern California, so if you are in close proximity, usually your item will deliver much quicker.

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Q: What is your Privacy Policy?