FAQ
About Us
Who is German Audio Tech?
German Audio Tech is an automotive electronics repair and refurbishment company located in Long Beach, California. We help vehicle owners, enthusiasts, mechanics and dealerships find dependable alternatives to costly dealership replacements.
Learn more on our About Us page
How long have you been in business?
German Audio Tech, LLC was established in 2010. We have also been an active eBay seller since 2001, giving us more than two decades of online automotive electronics experience.
Repair Services
How does the repair service work?
Our mail-in repair process is straightforward:
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Select the appropriate repair service and complete your purchase.
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Carefully remove the component from your vehicle. If you need removal guidance, please contact us before shipping it.
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Complete and print our Repair Service Customer Information Sheet
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Package the component securely. Include the completed information sheet inside the package.
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Ship the package using a trackable service to:
German Audio Tech
Attn: Repair Department
65 Pine Ave. #337
Long Beach, CA 90802
We recommend keeping your tracking number until your repair has been completed and returned.
Which shipping carrier should I use to send my component?
For smaller packages weighing less than approximately four pounds, USPS Priority Mail may be a convenient and economical option. USPS offers free Priority Mail packaging at many Post Office locations.
For larger or heavier components, consider UPS or FedEx Ground. Whichever carrier you choose, package the component carefully and use a service that provides tracking.
How long does a typical repair take?
Most repairs are completed within one to three business days after the component arrives at our facility.
Some repairs may require additional time because of extensive damage, diagnostic complexity or replacement parts that must be sourced from domestic or international suppliers. Occasionally, a component may be damaged beyond our ability to repair it. If we encounter an issue that affects your service, we will make every reasonable effort to assist you.
Orders and Shipping
How long will it take to receive my order?
Orders shipped within the United States generally arrive within one to four business days after shipment, depending on the destination and shipping service.
International delivery times vary based on the carrier, destination and customs processing. Please allow additional time for international shipments. You can follow compatible international tracking numbers at 17TRACK.
Delivery estimates are not guarantees and may be affected by carrier delays, holidays, weather or customs.
Where will my order ship from?
All repair services are performed and shipped from our Long Beach, California location.
Most products are also stored and shipped from Long Beach. Certain products may occasionally be fulfilled by third-party suppliers located elsewhere in the United States or internationally.
Right to Refusal: We reserve the right to refuse service under any reason, circumstance or situation.
Returns and Warranty
What is your return policy?
Product orders are subject to a strict 14-day return period. Returned products must be unaltered and received in the same condition in which they were originally shipped.
Glass, data CDs, DVDs, software and certain fragile products are not eligible for return. Approved returns are subject to a 20% restocking fee. Original outbound shipping costs are nonrefundable.
Please review the applicable product listing and return terms before making a purchase.
What warranty is included with repair services?
Qualifying repair services are covered by our Limited Lifetime Warranty on the work performed.
Coverage remains valid for as long as the original customer owns the vehicle and cannot be transferred to another person or vehicle. Additional conditions and exclusions may apply. Please review the warranty details included in the applicable repair-service listing.
Privacy
How does German Audio Tech protect my information?
Please review our policies for information about how personal information is collected, used and protected:
Still Need Help?
If your question is not answered here, please Contact Us. Include your vehicle’s year, make and model, along with the component or problem you are contacting us about. This information will help us assist you more efficiently.